Warranty

Product Warranties

At RECON Recovery Concierge, we stand behind the quality and performance of every recovery device we offer. Many of our products include manufacturer warranties to give you peace of mind with your purchase.

Warranty Coverage

Warranty coverage varies by product and manufacturer. Specific warranty details can be found:

  • On individual product pages
  • In the product manual or packaging
  • By contacting our support team at support@reconwellness.com

Typical warranty coverage includes:

  • Manufacturing defects
  • Component failures under normal use
  • Electrical or mechanical malfunctions

Warranties do NOT cover:

  • Normal wear and tear
  • Damage from misuse, abuse, or improper handling
  • Unauthorized modifications or repairs
  • Cosmetic damage that doesn't affect functionality
  • Damage from accidents, drops, or liquid exposure

Standard Warranty Periods

While specific warranties vary by product, here are general guidelines:

RECON Recovery Systems (RRS)

  • Compression Boots: Typically 1-year manufacturer warranty
  • Massage Guns: Typically 1-year manufacturer warranty
  • Accessories: Typically 90-day to 1-year warranty

RECON Renew & Solaris

  • PEMF Mats: Typically 1-3 year manufacturer warranty
  • Red Light Devices: Typically 1-3 year manufacturer warranty

Note: Always refer to your specific product documentation for exact warranty terms.

How to File a Warranty Claim

If you believe your product has a manufacturing defect or malfunction covered under warranty:

  1. Contact us within the warranty period:

    • Email: support@reconwellness.com
    • Phone: 303-335-9827

  2. Provide the following information:

    • Order number or proof of purchase
    • Product name and serial number (if applicable)
    • Description of the issue
    • Photos or videos showing the defect (if possible)

  3. Our team will:

    • Review your claim
    • Determine if the issue is covered under warranty
    • Provide instructions for repair, replacement, or refund

Warranty Service Process

Depending on the issue and product, warranty service may include:

  • Replacement: We'll send you a new unit
  • Repair: We'll provide instructions for returning the product for repair
  • Troubleshooting: Our team may help resolve the issue remotely

Shipping for warranty claims:

  • RECON covers return shipping for valid warranty claims
  • We'll provide a prepaid shipping label when applicable

Registration

While not required, we recommend registering your product with the manufacturer (if applicable) to:

  • Ensure warranty coverage is on file
  • Receive product updates and safety notices
  • Streamline the warranty claim process

Check your product manual or packaging for registration instructions.

Extended Warranty & Protection Plans

Some products may offer optional extended warranty or protection plans at the time of purchase. These plans can provide:

  • Extended coverage beyond the standard warranty period
  • Protection against accidental damage
  • Priority support and faster replacements

Check product pages at checkout for available protection options.

Defective Items Outside Warranty Period

If your product develops issues after the warranty period has expired, we may still be able to help:

  • Replacement parts may be available for purchase
  • Repair services may be available (fees apply)
  • Trade-in or upgrade programs may be offered

Contact us at support@reconwellness.com to discuss your options.

Questions About Warranty Coverage?

For specific warranty information about your product or to file a warranty claim:

RECON Recovery Concierge 📧 support@reconwellness.com 📞 303-335-9827 🏢 15385 W Evans Ave, Lakewood, CO 80228

Hours: Monday–Friday, 9:00 AM – 5:00 PM MST