Refund policy
Simple Returns. No Runaround.
We build products we stand behind. If something isn't right, we'll make it right. Here's exactly how returns work.
How Long You Have
How to Start a Return
All returns require an RGA (Return Goods Authorization) number. Do not ship anything back without one — returns sent without an RGA will not be accepted.
Email support@reconwellness.com or call 303-335-9827 with your order number and reason for return.
We'll send you an RGA number and return instructions within 24 hours.
Repackage the product in its original box with all original packing materials, manuals, cables, and accessories. You are responsible for packaging the product properly — items that arrive damaged due to inadequate packaging may be refused.
Ship within 10 business days of RGA issuance using a trackable, insured shipping method. Customer pays return shipping.
Once we receive and inspect the return, we'll notify you. Approved refunds are processed within 10 business days to your original payment method. Allow additional time for your bank to post.
What You Need to Know
No restocking fee when products are returned in like-new condition with original packaging.
Customer pays return shipping on all standard returns. Use a trackable, insured method — RECON is not responsible for items lost in transit.
Products must be returned in original packaging with all protective materials. You are responsible for ensuring the product is packed securely for transit. Keep your original box.
If your order arrives defective, damaged, or incorrect — contact us within 7 days with photos. RECON covers return shipping and will replace the item. That's on us.
Return the item you have, then place a new order for the item you want. This is the fastest way to get the right product.
Consumables and hygiene-sensitive accessories, opened replacement parts that cannot be sanitized, clearance or "final sale" items, customized or personalized equipment, and gift cards.
Refunds are processed within 10 business days of receiving the return. If more than 15 business days pass after we've approved the return, contact us.
Email: support@reconwellness.com
Phone: 303-335-9827 (Mon–Fri, 9 AM – 5 PM MST)
Return Address: RECON Wellness · 15385 W Evans Ave · Lakewood, CO 80228
We Build Products We Stand Behind
Every product is warranted. Every return is handled directly. No phone trees. No bureaucracy.
View Warranty Coverage Back to FAQLife is the Adventure. The Body is the Vehicle.