Refund policy
60 Days. Every Product. No Runaround.
Recovery gear has to earn its place in your system. Take 60 days to find out if it does. If it doesn't, send it back. Here's exactly how it works.
How Long You Have
Every RECON product — panels, mats, boots, guns, rollers, kits — can be returned within 60 days of delivery, for any reason. Open it. Use it. Train with it. If it isn't for you, start a return.
Commercial, Wholesale & Built-to-Order Equipment
The 60-Day Performance Trial applies to consumer purchases on reconwellness.com. Wholesale, team, and facility orders are governed by their purchase agreement.
Blackline commercial systems are built to order. Before fabrication begins, you may cancel for any reason for a full refund; you will be notified in writing on the date fabrication starts. Once fabrication begins, the order is non-returnable.
Defects, failures, and calibration issues are covered by the 3-year commercial warranty, not returns.
How to Start a Return
All returns require an RGA (Return Goods Authorization) number. Do not ship anything back without one — returns sent without an RGA will not be accepted.
Email support@reconwellness.com or call 303-335-9827 with your order number. No reason required.
We'll send you an RGA number and return instructions within 24 hours. If a store-credit-or-fee choice applies, we'll tell you the exact numbers before you ship anything.
Repackage the product in its original box with all packing materials, manuals, cables, and accessories. Keep your box — items that arrive damaged due to inadequate packaging may be refused.
Ship within 10 business days of RGA issuance using a trackable, insured method. Customer pays return shipping.
Once we receive and inspect the return, we'll notify you. Approved refunds are processed within 10 business days to your original payment method. Store credit is issued the same day inspection clears.
What You Need to Know
Red light and PEMF: no restocking fee, used or not. Ever.
Compression and massage gear returned within 30 days of delivery: no fee.
Compression and massage gear returned between day 31 and day 60: 100% store credit, or refund less 20%. Your call.
Any product returned with missing packaging, missing parts, or damage beyond normal use may be subject to an additional deduction of up to 15%. We'll show you photos.
Customer pays return shipping on all standard returns. Use a trackable, insured method — RECON is not responsible for items lost in transit.
If your order arrives defective, damaged, or incorrect — contact us within 7 days with photos. RECON covers return shipping and will replace the item. That's on us.
Want a different size, model, or pillar? Tell us on the RGA request. Exchanges on Activate/Circulate gear carry no fee at any point in the 60 days — the fee only applies to cash refunds after day 30.
The 60-Day Performance Trial covers one return per product model per household. Repeat purchases of a previously returned model are final sale.
Consumables and hygiene-sensitive accessories, opened replacement parts that cannot be sanitized, clearance or "final sale" items, customized or personalized equipment, and gift cards.
Refunds are processed within 10 business days of receiving the return. If more than 15 business days pass after we've approved the return, contact us.
Email: support@reconwellness.com
Phone: 303-335-9827 (Mon–Fri, 9 AM – 5 PM MST)
Return Address: RECON Wellness · 15385 W Evans Ave · Lakewood, CO 80228
We Build Products We Stand Behind
Sixty days on everything. Every return handled by a human. No phone trees. No fine print you find out about after you ship.
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