Refund policy
60 Days. Every Product. No Runaround.
Recovery gear has to earn its place in your system. Restore and Renew get the full 60 days of use; Activate / Circulate gets 30. If it doesn't earn its place, send it back. Here's exactly how it works.
How Long You Have
Every RECON product can be returned within 60 days of delivery. Restore red light and Renew PEMF products can be used and still returned for a full refund. Activate / Circulate gear has its own rules after day 30, below. Every return must come back in its original packaging; without it, the item can't be returned or exchanged. If it isn't for you, start a return.
Commercial, Wholesale & Built-to-Order Equipment
The 60-Day Performance Trial applies to consumer purchases on reconwellness.com. Wholesale, team, and facility orders are governed by their purchase agreement.
Blackline commercial systems are built to order. Before fabrication begins, you may cancel for any reason for a full refund; you will be notified in writing on the date fabrication starts. Once fabrication begins, the order is non-returnable.
Defects and failures are covered by the commercial warranty, not returns.
How to Start a Return
All returns require an RGA (Return Goods Authorization) number. Do not ship anything back without one, returns sent without an RGA will not be accepted.
Email info@reconwellness.com or call 303-335-9827 with your order number. No reason required.
We'll send you an RGA number and return instructions within 24 hours. If a store-credit-or-fee choice applies, we'll tell you the exact numbers before you ship anything.
Repackage the product in its original box with all packing materials, manuals, cables, and accessories. Keep your original box: every return must come back in its original packaging.
Ship within 10 business days of RGA issuance using a trackable, insured method. Customer pays return shipping.
Once we receive and inspect the return, we'll notify you. Approved refunds are processed within 10 business days to your original payment method. Store credit is issued the same day inspection clears.
What You Need to Know
Red light and PEMF: no restocking fee, used or not. Ever.
Compression and massage gear returned within 30 days of delivery: no fee.
Compression and massage gear returned between day 31 and day 60: must be unused; refund less a 20% restocking fee. Or 100% store credit, no fee.
Every return must include the original packaging. Missing parts, or damage beyond normal use, may have up to 15% deducted. We'll send photos first.
Customer pays return shipping on all standard returns. Use a trackable, insured method. RECON is not responsible for items lost in transit.
Orders shipped to Canada follow the same rules: the customer pays return shipping to our U.S. address, and any duties, taxes or brokerage fees paid on the original shipment are not refundable by RECON.
If your order arrives defective, damaged, or incorrect, contact us within 7 days with photos. RECON covers return shipping and will replace the item. That's on us. Defective items and warranty claims are handled whether or not you still have the original packaging.
Want a different size, model or pillar? Tell us on the RGA request. Exchanges carry no fee. After day 30, Activate / Circulate gear must be unused and in its original packaging to exchange, the same as a return.
The 60-Day Performance Trial covers one return per product model per household. Repeat purchases of a previously returned model are final sale.
Consumables and hygiene-sensitive accessories, opened replacement parts that cannot be sanitized, clearance or "final sale" items, customized or personalized equipment, and gift cards.
Refunds are processed within 10 business days of receiving the return. If more than 15 business days pass after we've approved the return, contact us.
Email: info@reconwellness.com
Phone: 303-335-9827 (Mon to Fri, 9 AM to 5 PM MST)
Return Address: RECON Wellness · 15385 W Evans Ave · Lakewood, CO 80228
We Build Products We Stand Behind
Sixty days on everything. Every return handled by a human. No phone trees. No fine print you find out about after you ship.
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