Shipping Policy

Most orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays).

Once shipped, you'll receive an email with your tracking details.

U.S. Domestic Shipping:

• Economy Shipping (RECON-Paid on qualifying orders): 5 to 8 business days
• Standard Ground: 3 to 7 business days
• Expedited Options: 2-Day or Overnight (available at checkout)

Canada:

Canadian orders ship UPS at carrier-calculated rates shown at checkout. The recipient is responsible for duties, taxes, and customs clearance.

Please note: Shipping estimates are provided by the carrier and cannot be guaranteed. RECON is not responsible for delays caused by shipping carriers, customs processing, or events outside our control.

RECON offers free Economy Shipping (5 to 8 business days) on:

• All U.S. orders of $150 or more

Orders under $150 or orders requiring upgraded shipping speeds (2-Day, Overnight, etc.) will display calculated rates at checkout.

Free shipping applies to the contiguous United States only, the lower 48 states plus Washington, D.C.

Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands ship at carrier-calculated rates, shown at checkout before you pay. These routes move by air or ocean and cost several times ground. We quote them at cost instead of building the difference into every price.

Orders to Hawaii ship via USPS or FedEx.

APO/FPO, Guam, American Samoa, the Northern Mariana Islands, and other Pacific territories: email info@reconwellness.com for a freight quote before ordering.

The Restore Apex and Restore Titan ship in a carton about 74 inches long and around 70 pounds. UPS classifies that as an oversize package and adds a surcharge of more than $100 to every one.

At full price, we cover it. Order an Apex or Titan at list price, with or without a stand, and shipping is free to the lower 48.

With a discount code or sale price, oversize shipping is a flat $250. The flat rate is how we keep that carrier cost off every other product in the store instead of building it into every price.

Panels ship UPS Ground, 5 to 8 business days, to a street address in the contiguous U.S. Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, and Canada: email info@reconwellness.com for a quote before ordering.

RECON ships to the United States and Canada. We do not currently ship to other countries.

Canada: orders ship UPS at carrier-calculated rates shown at checkout. The recipient is responsible for all import fees, including duties, taxes, and customs clearance charges.

Canadian orders ship from the U.S. via UPS at carrier-calculated rates shown at checkout.

Canadian orders may be subject to import duties, GST/HST and a carrier brokerage fee. These charges are not included in your order total. The carrier collects them at or before delivery, and the customer is responsible for paying them.

Refused or unclaimed packages are returned to RECON. The original shipping cost and any return charges are deducted from the refund.

Delivery times to Canada are longer than U.S. delivery times.

P.O. Boxes and APO/FPO Addresses: Standard shipments travel UPS or FedEx, which require a physical street address. P.O. box and APO/FPO delivery is available via USPS on smaller items, select USPS at checkout where offered, or contact info@reconwellness.com before ordering and we'll confirm your options. Oversized items (compression systems, mats, panels) require a street address.

Once your order ships, you'll receive a confirmation email containing your tracking number.

You may click the link in the email or log into your RECON account at www.reconwellness.com to view shipment status.

If your package is marked "Delivered" but not received:

1. Check with neighbors or building staff
2. Check around your property (porches, garages, side doors)
3. Contact your local carrier office
4. Wait 24 hours, carriers sometimes scan packages as delivered early

If still missing, you may need to file a claim with the carrier. RECON will assist in the process, but we are not liable for theft or misdelivery once a package is confirmed as delivered by the carrier.

For added protection, we recommend selecting Route Package Protection or similar coverage at checkout.

If your package arrives damaged:

1. Take clear photos of the box and product
2. Contact our support team within 7 days of delivery at info@reconwellness.com
3. Include your photos and order number in the email

We'll assist with a replacement or refund according to our Return & Refund Policy.

If your order has not yet shipped, email us immediately at info@reconwellness.com with your order number and the updated shipping address.

Once a shipment has been dispatched, we cannot modify or reroute the package.